This Privacy Policy describes how Esalama Tool (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, or contact Support.
1) Scope
This Privacy Policy applies to personal information we process in connection with:
- Visits to our website (including cookies and analytics)
- Customer accounts and logins
- Orders, payments, shipping, returns/exchanges, and customer support communications
2) Information we collect
We may collect the following categories of personal information:
A. Information you provide directly
- Contact information (name, email address, phone number)
- Account information (username and other profile details you choose to provide)
- Order information (billing/shipping address, products purchased, order notes)
- Support communications (messages you send us, and any attachments such as photos/videos you provide for support cases)
B. Information collected automatically
- Device and usage information (IP address, browser type, device identifiers, operating system, language, approximate location derived from IP)
- Website interaction data (pages viewed, time spent, clicks, referring/exit pages)
- Cookies and similar technologies (described in Section 6)
C. Information from third parties
- Payment status and transaction confirmations from payment processors (we do not typically receive your full card details)
- Delivery or tracking updates from shipping/logistics providers (when available)
- Analytics insights from service providers (e.g., Google Analytics)
3) How we use your information (purposes)
We use personal information for the following purposes:
- To provide our services, including account creation, checkout, order processing, delivery coordination, and customer support
- To administer exchanges/returns for confirmed quality issues (including review of photos/videos you submit)
- To communicate with you about your orders, service updates, and support requests
- To operate, maintain, secure, and improve our website (including troubleshooting, fraud prevention, and performance monitoring)
- To analyze site usage and improve content and user experience (including analytics)
- To comply with legal obligations, resolve disputes, and enforce our terms and policies
4) Legal bases (if applicable)
Depending on your location, we may process personal information based on:
- Performance of a contract (to fulfill orders and provide support)
- Legitimate interests (website security, fraud prevention, service improvement, analytics)
- Compliance with legal obligations (tax, accounting, consumer protection where applicable)
- Consent (where required for certain cookies or marketing communications)
5) How we share information
We do not sell your personal information. We may share personal information with:
- Payment providers (e.g., PayPal, Stripe) to process payments and manage fraud risk
- Shipping/logistics providers to deliver orders and, when available, provide tracking updates
- Analytics providers (e.g., Google Analytics) to understand website usage and improve performance
- Service providers that help us operate the website and business (hosting, email, customer support tools), under contractual confidentiality and data protection obligations
- Authorities or legal parties when required by law or to protect rights, safety, and security
6) Cookies and analytics
We use cookies and similar technologies for:
- Essential functions (e.g., shopping cart, session management, security)
- Preferences (e.g., remembering settings)
- Analytics (e.g., understanding traffic and site usage through Google Analytics)
Your choices
- You can manage cookies through your browser settings (block/delete cookies, or receive prompts)
- If your site uses a cookie banner or preference center, you can manage optional cookies there (where required by law)
7) Account information and passwords
If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We recommend using a strong, unique password and not sharing it with others.
8) Data retention
We retain personal information only as long as necessary for:
- Order fulfillment and customer service
- Handling exchanges/returns and warranty-related matters
- Legal, accounting, and compliance obligations
- Security and fraud prevention
Retention periods may vary depending on the type of data and applicable legal requirements.
9) International data transfers
We serve customers worldwide. Your personal information may be processed in countries other than your country of residence, depending on where our service providers operate. Where required, we take reasonable steps to ensure appropriate safeguards are in place.
10) Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online service is completely secure, and we cannot guarantee absolute security.
11) Your rights and requests
Depending on your location and applicable law, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Receive a copy of your information (data portability) where applicable
- Withdraw consent where processing is based on consent
To submit a request, contact us using the details in Section 13. We may need to verify your identity before fulfilling certain requests.
12) Children’s privacy
Our products are tools and are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.
13) Contact
For privacy-related questions or requests, contact:
Email: [email protected]
WhatsApp: +86 135 4301 2392
Support hours: Mon–Sat, 8:30–18:00 (HKT)
14) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date above.